At Unimous, we want to ensure a fair and transparent experience for all our users. This policy outlines how we handle refunds and cancellations for our in-app purchases and subscriptions.
1. Virtual Items (Roses, Likes, Love Cards)
Virtual items such as Roses, Likes, and Love Cards are consumed immediately upon purchase or use within the app. These items have no monetary value and are non-refundable once credited to your account.
2. Subscriptions (Unimous Gold)
Subscriptions are billed in advance on a recurring basis. You can cancel your subscription at any time through your Google Play Store account settings.
- Cancellation: If you cancel your subscription, you will continue to have access to premium features until the end of your current billing period.
- Refunds: We do not offer partial refunds for the remaining period of a subscription once started.
3. Duplicate Purchases
In the event of a technical error resulting in a duplicate charge, please contact our support team at help.unimous@gmail.com with your transaction receipt.
4. Account Termination
If your account is terminated or banned due to a violation of our Terms of Service or Community Guidelines, you forfeit any remaining virtual items or active subscriptions without refund.
5. How to Request a Refund
Most refunds for Android apps are handled directly by Google Play. You can request a refund through the Google Play Refund Tool.